hi77cl Privacy Policy
hi77cl treats the protection of your personal information as its highest priority. This policy describes what information we collect, how we use it, and what your rights are.
Information We Collect
1.1 Information You Provide
During account registration and the verification process, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Banking and mobile financial service details (bKash, Nagad, Rocket, Upay account numbers)
- Any additional information you choose to provide
1.2 Automatically Collected Information
When you use the Platform, our system automatically collects the following information:
- IP address and device identifier information
- Browser type, operating system, and device information
- Logs of your activity on the Platform (login times, game history, transaction history)
- Information collected through cookies and similar tracking technologies
- Referral source and navigation data
1.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may receive certain information from trusted third parties. This process is entirely secure and is conducted solely for legitimate purposes.
Purpose of Using Information
2.1 Account Management and Service Delivery
hi77cl uses the information we collect for the following purposes:
- Account registration, verification, and activation
- Processing deposit and withdrawal transactions
- Managing gaming activity and storing results
- Providing bonuses and promotional offers
- Tracking VIP program progress
2.2 Security and Legal Compliance
- Detecting and preventing fraud, money laundering, and illegal activity
- Maintaining compliance with applicable laws and regulations
- Age verification (confirming 21+) and enforcing responsible gaming policy
- Resolving disputes and responding to legal claims
2.3 Service Improvement and Communication
- Improving Platform functionality and user experience
- Recommending games and offers based on your preferences
- Providing customer service and support
- Sending important updates, promotions, and notifications (subject to your consent)
- Diagnosing and resolving technical issues
Sharing and Disclosure of Information
3.1 Sharing Information with Third Parties
hi77cl never sells your personal information. However, information may be shared with selected third parties in the following limited circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay — solely for completing transactions)
- Identity verification and KYC service providers
- Game technology providers (minimum information necessary for game operation)
- Government authorities or courts under legal obligations
Strict confidentiality agreements are in place with all third parties.
3.2 Where Information Is Not Disclosed
We do not share your information with any third party for the following purposes:
- Sale to advertising or marketing companies
- Government agencies without a legal obligation
- Any commercial purpose without your prior consent
Cookies and Tracking Technologies
4.1 Use of Cookies
The hi77cl Platform uses various types of cookies. Cookies are small text files stored on your device that help improve your browsing experience:
- Essential cookies: necessary for the Platform to function properly (login sessions, security)
- Functional cookies: to remember your preferences and settings
- Analytical cookies: to monitor and improve Platform usage
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some Platform features from working properly. Follow your browser's help guide for information on managing cookies.
Data Retention and Security
5.1 Retention Period
hi77cl retains your personal information according to the following policy:
- Active accounts: all information is retained for as long as the account remains active
- Closed accounts: transaction and identity information is retained for a defined period after account closure in line with legal obligations
- Legal claims: where a dispute or legal case is ongoing, relevant information is retained until the case is resolved
5.2 Security Measures
To keep your information secure, hi77cl applies the following technical and organizational measures:
- SSL/TLS encryption: all data transfers on the Platform are encrypted
- Database encryption: stored sensitive information is kept in an encrypted state
- Access controls: only authorized staff have access to specific information
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-step verification feature
Your Rights and Controls
As a hi77cl user, you have the following rights over your own personal information:
Right to Access Information
If you want to know what information we hold about you, you can make a request at any time. We will provide it within a reasonable time.
Right to Correct Information
If any of your information is incorrect, you can request a correction. This can be done through account settings or via support.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information is required to be retained for a set period under legal obligations.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will review your request appropriately.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be restricted, where the accuracy of the information is disputed or processing is unlawful.
6.1 How to Exercise Your Rights
If you wish to exercise any of the rights described above, please contact us. After verifying your identity, we will respond to your request within a reasonable time. In some cases we may be unable to fulfill a request in full due to legal obligations — in such cases we will explain why.
Protection of Minors' Information
hi77cl provides services only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory at registration. If we become aware that information has been collected from a minor, we will immediately close the relevant account and delete the information.
Request for guardians: if you believe your minor child has opened an account on our Platform, please contact us. We will take action promptly.
Policy Changes and Updates
8.1 Notice of Changes
hi77cl may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- Displaying a notice on the Platform
- Sending a notification to your registered email
- Updating the "Last Updated" date at the top of the page
8.2 Continued Use After Changes
If you continue to use the Platform after a policy change, you will be considered to have automatically agreed to the new policy. If you do not agree to the changes, you may close your account.
International Data Transfers
hi77cl may use servers or third-party services located outside Bangladesh. In such cases your information may be transferred internationally. However, we ensure that equal or higher security standards are maintained in these transfers and the protection of your information is never compromised. Strict data processing agreements are in place with all international partners.
Contact and Complaint Resolution
If you have any questions, requests, or complaints about this Privacy Policy, please contact us. hi77cl takes all your concerns seriously.
10.1 Complaint Resolution Process
If you believe your privacy rights have been violated, please contact our support team first. We will investigate your complaint within a reasonable time from the date we receive it and inform you in writing. If you are not satisfied with our response, you have the right to file a complaint with the relevant authority under applicable law.
Related Policies
To learn about hi77cl's full rules and policies, please see the pages below.